Frequently Asked Questions
Everything you need to know about your WelleCo experience, from sizing to shipping.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Note' section on the item description.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale unless faulty.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
Do you offer international shipping?
Yes, WelleCo ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and selected service level.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my WelleCo garments?
To ensure the longevity of your pieces, we recommend following the specific care instructions on the inner garment label. Generally, we advise cold hand washes and laying items flat to dry to maintain fabric integrity.